Office Hours

Mon - Fri: 9:00am - 5:00pm

Make an Appointment

Patients are seen by appointment – on the same day the appointment is made if possible. You may schedule an appointment by contacting our offices in Loxahatchee at (561) 795-5130 or in Atlantis at (561) 439-0961.

Please call in advance for office visits. Make follow-up appointments as you leave. We make every effort to stay on schedule although emergencies do arise. If we are seriously delayed, we attempt to notify patients beforehand.

Or request an appointment via our online scheduling tool
Schedule your next visit online.

What To Bring To Your Appointment

  • Please bring all of the medications you are taking, in the pharmacy container, when you come for an appointment.
  • Please let us know of any pertinent changes in insurance, employment, change of address, or relationships with other care/service givers.
  • Please arrive on time for scheduled appointments and cancel, when necessary, with a phone call.
  • Please follow the treatment plan recommended by your doctor and let us know immediately if you experience any side effects from prescribed medications.

New Patients

New patients are asked to arrive 15 minutes early to complete paperwork. You can download, print, and complete the forms prior to your appointment. Please bring the completed forms, a list of all medications you are currently taking, recent copies of x-rays, lab results and your insurance card to your appointment.

Billing

Unless arrangements have been made in advance, co-payments, co-insurance, and any outstanding balances are expected at the time of service. Patients may be financially responsible for payment of all services, even if their insurance company does not pay. Patient accounts not paid promptly are subject to third party collections and/or legal procedures. We accept cash, checks, debit and all major credit cards.

Any check returned from the bank will result in an additional ($20.00) charge that will appear on your account.

If your insurance carrier has not responded to a claim within 90 days, we reserve the right to formally transfer all associated liability for the claim to the patient/guarantor. Please keep a close watch for carrier claim payment and contact the insurance carrier or a clinic patient accounts representative at (888) 422-7720 in the event a claim is not resolved within 60 days from the date of service.

We realize that emergencies do arise that may affect timely payment of your account. If such extreme cases do occur, please contact a patient accounts representative at (888) 422-7720.

Insurance

Prior to your child's appointment, please check your insurance information so you will be informed about referrals, co-payments, and any deductible required at the time of the visit.

For your child's first visit, please bring your insurance card and arrive early to complete the necessary patient information forms. You may also download our patient registration forms and bring the completed forms with you when you come for your appointment.

Insurance Plans We Accept

  • Aetna
  • AvMed
  • BCBS of FL
  • Beechstreet
  • Care Plus
  • Cigna
  • Coventry
  • Dimension
  • Evolutions
  • GHI
  • Great West
  • Healthcare District
  • Healthy Palm Beaches
  • Humana
  • InterPlan
  • Medicaid
  • Medicare
  • Multiplan / PHCS
  • One Source
  • Railroad Medicare
  • Traditional Medicaid
  • Tricare Prime
  • Tricare Standard
  • Turfs Health Plan
  • United Healthcare
  • Universal Healthcare
  • Vista

Your health insurance contract is between you and your insurance company. Any complaints regarding your coverage should be directed to your carrier.

If we are not participating providers with your plan, we will provide you with a receipt for you to file with your insurance company. We recommend that you call your insurance company to verify that we participate with your plan.

Please bring your insurance card and I.D. with you to every visit so we can ensure that our records are accurate.

Please notify us if you have any change in your name, phone number, address, or insurance as soon as it occurs. And please be prepared to present your insurance card at every visit.

Cancellations or Rescheduling

To better serve the needs of all our patients, we ask that you call at least 24 hours in advance to cancel or reschedule appointments. We make every effort to stay on schedule, although emergencies arise.

Medical Records

Information regarding medical records can be obtained by calling our main office number. Medical records are kept confidential. We will not release any of your child's medical information without first obtaining a signed authorization from the parent or legal guardian.

Refill Requests

We are happy to help with refill requests during regular office hours. Please allow 24 hours for prescription refills and have your pharmacy call the office for renewal of medications.

Referrals

If you are being referred, please allow 48 hours for referral processing. Some insurance providers may require a referral for your visit to our office. Please make sure to contact your insurance company and/or your primary care physician to ensure that you do get a referral if it is required. Failure to obtain a referral, when necessary, may cause your insurance company to deny your claim.

If necessary, we will obtain authorization for testing scheduled by our office.

After-Hours & Emergencies

If you are experiencing a medical emergency, dial 911. However, if you need after-hours advice for a medical concern, please call (561) 795-5130 and our answering service will assist you.